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Kentucky Relay Information

Kentucky Relay is a public service which guarantees all citizens access to prompt, professional and accurate communication through the telephone. Consumers of these specialized services, specifically people who are deaf, deaf-blind, hard of hearing or have speech disabilities, can communicate on the telephone via TTY/TDD, Voice Carry Over (VCO), Hearing Carry Over (HCO), Speech-to-Speech (STS), Spanish-to-Spanish and Captioned Telephone in order to connect with family, friends or businesses with ease.

Here’s how Kentucky Relay works: Dial 7-1-1 or the appropriate toll-free number provided to connect with Kentucky Relay. A qualified Communication Assistant (CA) will ask for the area code and number of the person you wish to call and will begin relaying the conversation. Generally, the CA will voice the typed message from the text telephone (TDD/TTY) user to the hearing person on the other end. The CA then relays the hearing person’s spoken words by typing them back to the TDD/TTY user. Specialized Services: Kentucky Relay offers specialized services for individuals with speech disabilities and for Spanish speaking residents. Specially trained CA’s are on hand to assist in these types of calls by dialing the associated number provided at the bottom of this page.

Since Kentucky Relay offers a variety of services please refer to the website listed or call Kentucky Relay Customer Service for more detailed instruction on how a particular call is processed. Relay service is available over the Internet. You can connect with a CA via your computer, web device or wireless device.

To access this service, visit www.hamiltonrelay.com .

Captioned Telephone is also available and ideal for people with hearing loss who are able to speak for themselves. A captioned telephone works like any other telephone with one important addition: it displays every word the other party says throughout the conversation. Captioned Telephone users can listen to the caller and read the captions on the display window of the captioned telephone. Access to Services: Both 7-1-1 and the 800 numbers are toll free calls and provide access to the same relay services.

If you are experiencing trouble dialing 7-1-1 to reach Kentucky Relay, please call Kentucky Relay Customer Service. All services are available 24 hours a day, seven days a week. Consumers may place relay calls to English and Spanish speaking persons within Kentucky, across the United States and even internationally. By law, each conversation is handled with strict confidentiality. There is no charge to access Kentucky Relay. Equipment Distribution Program: The Kentucky Commission on the Deaf and Hard of Hearing (KCDHH) Distribution Program offers amplified phones, TTY’s, Voice Carry Over (VCO) phones, Captioned Telephones and other equipment free of charge to eligible deaf, deafblind, hard of hearing and speech disabled citizens in Kentucky.

For more information visit http://kcdhh.org/oea/tddprog. html or call 1-800-372-2907 TTY/V. Emergency Calls: For EMERGENCIES you should continue to use 9-1-1 or your local emergency service TTY number directly, without using relay. It is important to understand that relay centers are not 911 centers and do not assume responsibility for emergency calls.

Dial 7-1-1 or Customer Service: TTY: 1-800-648-6056 1-888-662-2406 TTY/Voice

Voice: 1-800-648-6057
9107 bonnet Centre Blvd., Baton Rouge, LA 70809

Spanish: 1-866-490-4403 Captioned Telephone

Speech-to-Speech: 1-888-244-6111 Customer Service: 1-888-269-7477

E-mail: kyrelay@hamiltonrelay.com To call a Captioned Telephone user, dial:

Web: www.hamiltonrelay.com 1-877-243-2823

To learn more about Kentucky Relay, visit the website at www.hamiltonrelay.com/states/ky.htm